Terms of Service

Last updated: 18 September 2026

1. Agreement

By using socialudaan.com or engaging Social Udaan for any service, you agree to these terms. If you are accepting on behalf of a company, you confirm you are authorised to do so. If you do not agree, please do not use the site or our services.

2. Our services

We provide digital marketing services including social media management, paid advertising, content production, graphic design, website development and related consulting. The exact scope, deliverables, timeline and fees for your engagement are set out in the proposal, quotation or invoice we issue to you, which forms part of these terms. Where a signed proposal conflicts with this page, the signed proposal prevails.

3. Fees and payment

• Retainer fees are billed monthly in advance unless agreed otherwise in writing.
• Project fees are typically billed 50% on start and 50% on delivery, unless the proposal says otherwise.
• All fees are exclusive of GST and other applicable taxes, which are charged additionally at prevailing rates.
• Advertising spend is not included in our fees. Unless expressly agreed, you pay platforms such as Meta and Google directly from your own accounts.
• Invoices are due within 7 days. Work may be paused on overdue accounts after written notice.

4. Your responsibilities

• Give us timely access to accounts, information, product details, premises and approvals we need to do the work.
• Review and approve deliverables within the agreed window. If we do not hear back within 5 working days, we may treat a deliverable as approved so the schedule does not slip.
• Ensure that material you supply — logos, photographs, product claims, offers, testimonials — is accurate, lawful and yours to use.
• Comply with the terms and advertising policies of the platforms we work on, and with Indian advertising law, including rules on misleading advertisements and disclosure of paid promotions.

5. Revisions

Design and content deliverables include two rounds of revisions unless the proposal states otherwise. Further revisions, or changes that alter the agreed scope, are quoted separately.

6. Intellectual property

Once we have been paid in full for a deliverable, ownership of the final approved creative work for that deliverable passes to you. We retain ownership of our own internal templates, processes, tools and unused concepts. We may display completed work in our portfolio and on our own social channels unless you ask us in writing not to.

7. Account access

Where you grant us access to your social, advertising, hosting or analytics accounts, we will use it only for agreed work. Those accounts remain yours. On termination we remove our access and hand over credentials, files and campaign data we hold.

8. Results

Digital marketing outcomes depend on platform algorithms, competition, seasonality, budget, pricing and the quality of your own product and service. We do not guarantee any specific reach, follower count, lead volume, conversion rate, revenue or ranking. We do commit to the volume of work and the standard of care described in your proposal.

9. Third-party platforms

We are not responsible for the acts of third-party platforms, including account restrictions, ad disapprovals, algorithm changes, outages, or changes to pricing and features. Where a platform suspends an account for reasons outside our control, we will assist with recovery but cannot guarantee it.

10. Confidentiality

Each party will keep the other's non-public business information confidential and use it only to perform this engagement. This obligation survives the end of the engagement.

11. Term and termination

Retainer engagements continue month to month. Either party may end the engagement with 30 days' written notice. Fees for the notice period remain payable, and fees already paid for work completed are non-refundable. We may suspend or end an engagement immediately if payment is significantly overdue, if we are asked to do something unlawful or deceptive, or if our team is subjected to abusive behaviour.

12. Limitation of liability

To the extent permitted by law, our total liability arising out of or relating to an engagement is limited to the fees you paid us for the service in question in the three months before the claim arose. We are not liable for indirect or consequential loss, including lost profits, lost data, loss of goodwill or business interruption.

13. Indemnity

You agree to indemnify us against claims arising from material you supplied, from products or services you sell, or from your breach of law or platform policy.

14. Website use

You may not copy, scrape, resell or republish content from this website without our permission, attempt to interfere with its operation, or use it for any unlawful purpose.

15. Governing law

These terms are governed by the laws of India. Courts at Sonipat, Haryana have exclusive jurisdiction over any dispute, subject to the parties first attempting to resolve it in good faith.

16. Changes

We may update these terms. The version published here at the time you engage us applies to that engagement.

Contact us about this policy

Social Udaan, Above Bank of Baroda, Gandhi Chowk, Sonipat, Haryana 131001, India.
Email: hello@socialudaan.com
Phone: +91 89509 02599