Privacy Policy — Social Udaan

Last updated: 18 September 2026

1. Who we are

Social Udaan ("we", "us", "our") is a digital marketing agency operating from Above Bank of Baroda, Gandhi Chowk, Sonipat, Haryana 131001, India. This policy explains how we handle personal information collected through socialudaan.com and in the course of providing our services.

2. Information we collect

Information you give us

Enquiry details — name, phone number, business name, service interest, budget range and any message you type into our enquiry form.
Client information — business details, billing information, brand assets, and access credentials you choose to share so we can deliver the work.
Communication records — WhatsApp messages, emails and call notes exchanged with us.

Information collected automatically

Basic technical data such as IP address, browser type, device type, referring page and pages viewed, logged by our hosting provider for security and performance.
Aggregated analytics about how visitors use the site, if and when analytics are enabled.

Our enquiry form does not store submissions on this website. Pressing send opens WhatsApp on your device with the details pre-filled; the information reaches us only when you choose to send that message.

3. Why we use it

To respond to your enquiry and give you a quote.
To deliver, manage and improve the services you have hired us for.
To raise invoices, collect payment and keep accounting records required by law.
To send service updates, reports and occasional offers. You can opt out of marketing messages at any time.
To keep the website secure and prevent misuse.

4. Legal basis

We process personal data on the basis of your consent (when you contact us or subscribe), performance of a contract (when you are a client), our legitimate interest in running and securing our business, and compliance with applicable Indian law, including the Information Technology Act, 2000 and rules made under it, and the Digital Personal Data Protection Act, 2023 as it comes into force.

5. Sharing your information

We do not sell personal data. We share it only with:

Service providers we rely on to operate — hosting, email, cloud storage, design and scheduling tools, payment processors and accountants — under confidentiality obligations.
Advertising platforms such as Meta and Google, where you have asked us to run campaigns on your behalf, using access you grant to your own accounts.
Authorities, where disclosure is required by law, court order or to protect our legal rights.

6. Third-party services on this site

This website loads fonts from Google Fonts, embeds a Google Maps frame on the contact page, and links out to WhatsApp and Instagram. These providers may receive your IP address and set their own cookies when their content loads. Their handling of that data is governed by their own privacy policies, not this one.

7. Cookies

We do not set advertising or tracking cookies of our own. Embedded third-party content (Google Maps, Google Fonts) may set cookies. You can block or delete cookies through your browser settings; the site will continue to work without them.

8. How long we keep it

Enquiry conversations are kept for up to 24 months so we can pick up where we left off. Client records, contracts and invoices are kept for at least 8 years as required for tax and accounting purposes. Server logs are kept for a short period for security review.

9. Security

We use reputable hosting, HTTPS across the site, access controls on client credentials, and share logins only with team members who need them. No system is perfectly secure, and we cannot guarantee absolute security of data transmitted over the internet.

10. Your rights

You can ask us to show you the personal data we hold about you, correct it if it is wrong, delete it where we are not required to keep it, or stop sending you marketing messages. Write to hello@socialudaan.com and we will respond within 30 days.

11. Children

Our services are meant for businesses. We do not knowingly collect personal information from anyone under 18. If you believe a child has given us data, tell us and we will remove it.

12. Client content and consent

Where we shoot photographs or video at your premises, you are responsible for obtaining consent from any individuals who appear in that content before it is published. We will remove any published content on written request from a person featured in it, subject to platform limitations.

13. Changes to this policy

We may update this policy as our services or the law change. The revised version will be posted here with a new "last updated" date. Continued use of the site after that means you accept the change.

Contact us about this policy

Social Udaan, Above Bank of Baroda, Gandhi Chowk, Sonipat, Haryana 131001, India.
Email: hello@socialudaan.com
Phone: +91 89509 02599