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Refund & Cancellation Policy
When you can cancel, what gets refunded, and what does not.
Last updated: 18 September 2026
1. Scope
This policy applies to all services purchased from Social Udaan, whether monthly retainers or one-time projects. It should be read together with our Terms of Service.
2. Monthly retainers
- Retainers are billed in advance for a calendar month of work.
- You may cancel with 30 days' written notice. We continue delivering through the notice period and that period remains payable.
- Fees for a month in which work has already begun are non-refundable, because content calendars, shoots and campaign setup are produced upfront.
- If you cancel before any work has started in a newly billed month, we will refund that month's fee in full.
3. One-time projects
- Before work begins: full refund of the advance, less any transaction charges.
- After concepts are shared: up to 50% of the advance may be refunded, at our discretion, based on work completed.
- After final delivery: no refund. Revisions included in the scope remain available.
4. Advertising spend
Money you pay directly to Meta, Google or any other advertising platform is held by that platform, not by us. We cannot refund it. Requests for ad credit or refunds must go to the platform under its own policies. Our management fee for a month in which campaigns ran is non-refundable.
5. Shoots and third-party costs
Costs already committed on your behalf — studio bookings, models, props, influencer fees, printing, domain and hosting purchases, stock licences — are non-refundable once paid out. Shoots cancelled with less than 48 hours' notice are billable in full.
6. If we do not deliver
If we fail to deliver the agreed volume of work in a month for reasons within our control, tell us in writing. We will first offer to make it up in the following cycle. If that is not workable, we will refund the fair value of the undelivered portion.
7. What is not covered
We do not refund on the basis of campaign performance, follower growth, reach, lead volume or sales results, since those depend on factors outside our control. Refunds are also not available where the delay was caused by approvals, content, access or information not being provided to us on time.
8. How to request a refund
Email hello@socialudaan.com with your business name, invoice number and the reason. We respond within 7 working days. Approved refunds are processed to the original payment method within 10 working days.
Contact us about this policy
Social Udaan, Above Bank of Baroda, Gandhi Chowk, Sonipat, Haryana 131001, India.
Email: hello@socialudaan.com
Phone: +91 89509 02599